Effective Date: December 2024
At Phatts Wraps Signs & Graphics, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services and website. We are in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.By using our services, website, or contacting us, you agree to the terms of this Privacy Policy.
1. Information We Collect We collect personal information from customers in various ways, including through our website, customer forms, emails, phone calls, and in-person interactions. The types of personal information we may collect include:
- Personal Identification Information: This may include your name, address, email address, phone number, and billing information (e.g., credit card details).
- Vehicle Information: For vehicle wraps and tinting services, we may collect details about your vehicle, including its make, model, year, Vehicle Identification Number (VIN), and photos of your vehicle.
- Payment Information: If you make a purchase, we may collect payment details, such as credit card information, bank account numbers, and billing addresses.
- Design Preferences: Information about custom designs, including logos, photos, and other specifications for vehicle wraps, color changes, or graphics.
- Other Communication Data: Data you provide through customer support interactions, emails, feedback forms, or inquiries.
2. How We Use Your Information We use the personal information we collect for the following purposes:
- To Provide Services: To process orders, create custom vehicle wraps, color change wraps, window tinting, and other related services.
- To Process Payments: To handle payments for the services and products you request, including invoicing and billing.
- To Communicate with You: To respond to your inquiries, provide customer support, and send you service updates, promotional offers, or newsletters.
- To Improve Our Services: To enhance the quality and efficiency of our services, including customer experience and design offerings.
- To Comply with Legal Requirements: To meet our obligations under Canadian law, including tax reporting, fraud prevention, and responding to legal requests.
3. Sharing of Media and Promotional Content We value the opportunity to showcase our work and promote our services through various media channels. As part of our marketing efforts, we may share media content (such as photos, videos, or images) of completed projects on our website, social media platforms, and other marketing channels. This may include, but is not limited to, platforms like Facebook, Instagram, Twitter, TikTok, YouTube, and our business website.
- Consent for Media Sharing: By hiring us to complete a project or service, you acknowledge and consent that we may capture images, photos, or videos of your vehicle, business, or property (where applicable) as part of our project delivery process. These images may be used for promotional purposes. If you prefer not to have your project featured in this manner, please notify us before work begins, and we will make arrangements to honor your request.
- Opt-Out: If you initially provided consent for the use of media but later wish to withdraw that consent, you can contact us at any time. We will work with you to ensure that your media is not shared in future promotions, though please note that content already shared may remain in public view.
- Anonymity: We will take care to avoid including sensitive information (such as your vehicle license plate, personal details, or proprietary business information) in any shared media. However, we encourage you to notify us if there are specific aspects of the work you would prefer to keep private.
- Social Media Engagement: If you engage with us on social media platforms (by liking, sharing, or commenting on posts), we may also interact with you publicly through these platforms as part of our promotional activities.
4. How We Protect Your Information We take the protection of your personal information seriously and have implemented physical, electronic, and organizational safeguards to ensure its security. Some of the measures we take include:
- Encryption: We use encryption technologies (e.g., SSL) to secure sensitive data during transactions on our website.
- Access Control: Only authorized personnel have access to your personal information. We restrict access to your data to those who need it to perform their job functions.
- Secure Payment Processing: We partner with trusted third-party payment processors to handle financial transactions securely. These third parties are required to comply with industry standards for protecting payment information.
Despite these measures, no method of electronic communication or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Sharing Your Information We do not sell or rent your personal information to third parties. However, there are certain circumstances where we may share your information, including:
- Service Providers: We may share your personal information with third-party service providers, such as payment processors, graphic designers, and shipping or delivery companies, to help us fulfill your orders or provide services. These third parties are bound by confidentiality agreements and are only permitted to use your information to perform their services.
- Legal and Regulatory Compliance: We may disclose your personal information if required by law, regulation, or legal process (such as a subpoena or court order), or if necessary to protect our rights, property, or the safety of others.
- Business Transfers: In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the transaction. We will notify you in advance if this occurs and provide you with updated privacy practices.
6. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your experience on our website and analyze site usage. Cookies are small data files placed on your device. These technologies help us:
- Personalize your experience: By remembering your preferences and settings.
- Improve website performance: By tracking the usage patterns and user behavior on the site.
- Provide relevant advertising: Through third-party advertising partners.
You can manage your cookie preferences through your web browser settings. However, please note that disabling cookies may affect certain functionality on our website.
7. Your Rights Under Canadian Privacy Laws Under Canadian law, particularly PIPEDA, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you. If you find any inaccuracies, you have the right to request corrections.
- Consent: We obtain your consent before collecting, using, or disclosing your personal information, unless permitted by law. You can withdraw your consent at any time, subject to legal or contractual restrictions.
- Correction: If your personal information is inaccurate or incomplete, you can request that we update or correct it.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
- Opting Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions provided in each communication or by contacting us directly.
- Complaints: If you believe we have violated your privacy rights, you can file a complaint with us. We will investigate and address your concerns. If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the contact details below.
8. Children’s Privacy Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take immediate steps to delete the information. If you believe we may have collected information from a child under 13, please contact us immediately.
9. Third-Party Links Our website may contain links to third-party websites or services that are not owned or controlled by Phatts Wraps Signs & Graphics. This Privacy Policy applies only to information we collect directly through our services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
10. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
We are committed to addressing your concerns and ensuring the privacy and security of your personal information.