At Phatts Wraps Signs & Graphics, we aim to provide clear, transparent, and secure payment processes to ensure a smooth and efficient experience for all of our customers. By engaging with our services, you agree to the following payment terms:
1. Payment Methods We accept the following payment methods for our services and products:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- Bank Transfers
- Cash (for in-person payments only)
- Checks (subject to approval and processing time)
- Online Payment Platforms (such as PayPal, if applicable)
Note: All payment methods are subject to approval, and we may refuse certain payment methods if we believe there is a potential risk.
2. Payment Structure For most services, we require a deposit and a final payment:
- Deposit: A minimum deposit of 50% of the total project cost is required before work begins. This deposit secures your booking and covers the initial costs of design, materials, and scheduling.
- Final Payment: The remaining 50% balance is due upon completion of the project or before installation begins. Final payment must be made prior to or at the time of installation, depending on the nature of the service.
3. Payment Deadlines
- Deposit Payment: The deposit must be paid to confirm your order. Your project will not be scheduled or processed until the deposit is received.
- Final Payment: The remaining balance must be paid upon completion of the project or before installation. If the final payment is not made, the installation may be delayed or withheld until full payment is received.
Late Payments: Payments made after the due date will incur a late fee of 2.5%, or the maximum late fee allowed by law. Failure to make timely payments may result in suspension or cancellation of services.
4. Refunds and Payment Disputes
- Refunds: As outlined in our Refund Policy, refunds are not typically offered for custom work once production has started. In cases where a refund is applicable, it will be processed in accordance with our refund procedures and policies.
- Payment Disputes: If you dispute any charge, you must notify us within 14 Days of receiving the invoice. We will work with you to resolve the issue in a fair and timely manner. If a payment dispute is unresolved, we may suspend further work and potentially take legal action to recover unpaid amounts.
5. Project Scope and Additional Costs
- Changes to Scope: If you request changes to the original scope of the project, including design changes, material upgrades, or additional services, additional charges may apply. Any additional costs will be communicated to you for approval before they are added to the final invoice.
- Estimates: All quotes provided are estimates based on the information available at the time of the proposal. If there are any changes to the project scope or unexpected costs arise, we will inform you promptly and adjust the final invoice accordingly.
6. Invoice and Billing
- Invoices: An invoice will be provided for all services rendered, and the final amount will include any applicable taxes, fees, and additional charges.
- Billing Period: Unless otherwise stated, all invoices must be paid within 15 Days of receipt.
- Taxes: All payments are subject to applicable taxes, including sales tax or VAT, where applicable. These taxes will be added to the final invoice total.
7. Credit Terms (for Commercial Clients)
- Credit Accounts: For businesses or clients requiring credit terms, we may offer net 30 or net 60 payment options, subject to approval. To qualify for credit terms, you must provide necessary business documentation and complete our credit application form. All payments are due within the agreed-upon period, and late payments will incur a fee of 2.5%.
- Default on Payment: If payment is not received within the agreed-upon credit terms, the credit account may be suspended or closed, and the outstanding balance may be referred to a collection agency.
8. Security and Payment Protection
- Secure Transactions: We use secure payment processing systems to ensure that your payment information is handled safely and securely. All transactions are processed using encryption technologies to protect your sensitive data.
- Data Privacy: We are committed to protecting your privacy and ensuring that your personal and payment information is used only for processing your transaction. We do not store payment card details.
9. Failure to Pay
- Non-Payment: If the balance of your project is not paid upon completion, we reserve the right to delay or cancel your project. Non-payment may result in legal action to recover the outstanding amount.
- Collection Fees: If we are forced to send your account to collections due to non-payment, you may be responsible for any costs associated with the collection process, including attorney fees and court costs.
10. Final Payment and Project Completion
- Completion of Work: The final payment must be made before the completion of your project or before the installation of any vehicle wraps, color change wraps, or window tinting.
- Project Handover: Upon receipt of full payment, we will finalize the project and provide you with any necessary documentation (e.g., warranty details) and instructions for the care of your new wrap or tint.
11. Payment Changes
- Adjustments to Payment Terms: We reserve the right to adjust our payment terms at any time. Any changes will be communicated to you in advance and reflected in future invoices.
12. Contact Information If you have any questions or concerns about your payment, invoice, or payment methods, please feel free to contact us:
We are here to assist you and ensure a smooth payment process for your services with Phatts Wraps Signs & Graphics.